1. Program Description
RALLYO CONCEPTS LLC ("kordi," "we," "us") offers an SMS verification program through the kordi AVE mobile application. When you choose to sign in with your phone number, we send one-time passcodes (OTP) via SMS to verify your identity.
By providing your phone number and tapping "Send Code" in the kordi AVE app, you consent to receive SMS messages from us as described in these terms.
2. Types of Messages
You may receive the following types of SMS messages from kordi:
- Verification Codes: One-time passcodes (OTP) to sign in to your account
- Security Alerts: Notifications about suspicious account activity
- Account Recovery: Verification codes when you request account recovery
kordi does NOT send marketing, promotional, or advertising SMS messages. All SMS messages are transactional and initiated by you.
3. Message Frequency
Message frequency varies based on your usage:
- Typically 1-2 messages per login attempt
- Messages are only sent when you initiate the verification process
- You control when messages are sent by tapping "Send Code" in the app
4. Costs
Message and data rates may apply. kordi does not charge for SMS messages, but your mobile carrier may charge standard messaging fees. Contact your carrier for details about your messaging plan.
5. Opt-Out
You can stop receiving SMS messages at any time:
- Reply STOP to any SMS message from kordi to opt out
- Switch to email-based authentication in the kordi AVE app
- Contact support@kordiave.com to request removal
After opting out, you will receive one final confirmation message. You will not receive any further SMS messages unless you re-enroll by initiating phone sign-in again.
6. Help
For assistance with SMS messages:
- Reply HELP to any SMS message from kordi
- Email support@kordiave.com
7. Supported Carriers
SMS messages are supported on all major US carriers including AT&T, Verizon, T-Mobile, Sprint, and most regional carriers. Carriers are not liable for delayed or undelivered messages.
8. Privacy
Your phone number is collected solely for account verification and is never sold, rented, or shared with third parties for marketing purposes. For full details on how we handle your data, see our Privacy Policy (Section 3: Phone Number & SMS Communications).
9. Changes to These Terms
We may update these SMS Terms from time to time. Changes will be posted on this page with an updated effective date. Your continued use of phone verification after changes constitutes acceptance of the updated terms.
10. Contact Us
RALLYO CONCEPTS LLC
Email: support@kordiave.com
Privacy: privacy@kordiave.com