Your account

Delete your account

kordi AVE by RALLYO CONCEPTS LLC

How to delete your account

You can delete your kordi AVE account directly from the app:

  1. Open the kordi AVE app
  2. Tap your profile icon (top right of any tab)
  3. Go to Privacy & Security
  4. Tap Delete Account
  5. Review the information and type DELETE to confirm

If you cannot access the app, you can request account deletion by emailing support@kordiave.com from the email address associated with your account.

After You Confirm

Deletion starts as soon as you confirm. Right away, your name and username are replaced with placeholders, your photo, bio and kordinator are removed, your phone number, website and social links are cleared, and your reliability score is hidden for good. You leave all of your groups and you are signed out. After 30 days, the rest of your account and your personal data are permanently and irreversibly deleted (see "Data Retained After Deletion" below for the limited records we keep). You cannot cancel the deletion, there is no way to restore your account, and signing back in does not stop the deletion.

Data That Is Permanently Deleted

The following data is permanently removed 30 days after you confirm:

  • Your profile and personal information
  • All goals and progress history
  • Event history and RSVPs
  • Your kordi points balance
  • Group and team memberships
  • Messages and conversations
  • Guide relationships and sessions

Request Data Deletion Without Deleting Your Account

If you want to delete specific data without removing your entire account, email support@kordiave.com with details of the data you want removed. We will process your request within 30 days in accordance with applicable privacy laws (CCPA, GDPR).

Data Retained After Deletion

After account deletion, we may retain the following for legal and safety purposes:

  1. Transaction records for as long as needed to meet legal and financial obligations
  2. Anonymized, aggregated analytics that cannot identify you
  3. Safety reports you filed or that were filed about your account, and the decisions we made on them, for as long as needed to keep kordi safe and respond to disputes. Each report keeps its written description, which can include personal details, because the people who review reports need it

Questions?

Contact us at support@kordiave.com for any questions about account or data deletion.