Privacy Policy

Effective Date: January 23, 2026 | Last Updated: February 5, 2026

1. Introduction

Welcome to kordi AVE. This Privacy Policy explains how RALLYO CONCEPTS LLC ("Company," "we," "us," or "our") collects, uses, discloses, and protects your personal information when you use our mobile application and related services (collectively, the "Service").

By using kordi AVE, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

When you create an account and use kordi AVE, we collect information you provide directly:

Account Information: Name, email address, phone number, profile photo
Profile Data: Bio, interests, location preferences
Kordinator Data: Your digital avatar customizations and preferences
Content: Posts, comments, event descriptions, goal information you create
Communications: Messages you send through the platform

2.2 Information We Collect Automatically

When you use the Service, we automatically collect:

Activity Data: Events attended, goals completed, reliability metrics, points earned
Device Information: Device type, operating system, unique device identifiers
Usage Data: Features used, screens visited, interaction patterns
Location Data: When you opt in, we collect your location to suggest nearby events and communities

2.3 Information from Third Parties

We may receive information from third parties:

Social Sign-In: If you sign in with Google or Apple, we receive basic profile information
Calendar Integration: If enabled, calendar data for event syncing
Business Partners: Information about perk redemptions

3. Phone Number & SMS Communications

Important: This section describes how we handle your phone number if you choose to use phone-based authentication in the kordi AVE mobile app.

3.1 What We Collect

If you choose phone number authentication, we collect:

Your phone number for account verification purposes only

3.2 How We Use Your Phone Number

We use your phone number exclusively for:

Account Verification: Send one-time passcodes (OTP) when you sign in
Security Alerts: Notify you about suspicious account activity
Account Recovery: Send verification codes if you request account recovery

3.3 What We Don't Do

We never send marketing or promotional SMS messages
We never sell, rent, or share your phone number with third parties for marketing
We never use your phone number for advertising purposes

3.4 Message Frequency

Typically 1-2 messages per login attempt
You control when messages are sent by initiating the verification process
Standard message and data rates may apply

3.5 Your Rights

Reply STOP to any SMS message to opt out
Switch to email-based authentication at any time
Contact support@kordiave.com for assistance

For complete SMS terms, please see our SMS Terms & Conditions.

4. How We Use Your Information

We use your information to:

Provide the Service: Create accounts, enable features, process transactions
Personalize Experience: Recommend events, communities, and content based on your interests
Improve the Service: Analyze usage patterns, develop new features, fix bugs
Safety and Security: Detect fraud, enforce community guidelines, protect users
Communications: Send service updates, notifications, and promotional content (with your consent)
Legal Compliance: Comply with applicable laws and regulations

5. No Background Checks or Identity Verification

IMPORTANT: kordi AVE does not conduct criminal background checks, identity verification, or screenings of any kind on its users. We do not verify the identity, character, or background of any user.

This means:

We cannot guarantee that users are who they claim to be
Users may misrepresent themselves, their intentions, or their background
You are solely responsible for your safety when interacting with other users
We encourage you to meet in public places and take appropriate precautions

6. Community Safety Tools

Our safety model relies on community-driven tools rather than background verification:

Group Administration: Group admins can approve or decline join requests
Member Questionnaires: Admins may use built-in questionnaires to vet potential members
Access Controls: Groups can be set to private or invite-only
Moderation Roles: Admins can assign moderation responsibilities to trusted members
User Reporting: All users can report violations through the app
Content Moderation: We review reported content and take appropriate action

7. How We Share Your Information

7.1 With Other Users

Based on your privacy settings, other users may see:

Your profile information (name, photo, bio)
Your reliability score
Events you're attending
Goals you've made public
Your kordinator

7.2 With Service Providers

We share information with trusted service providers who assist us:

Cloud hosting and infrastructure
Analytics and performance monitoring
Customer support tools
Payment processing

7.3 With Business Partners

With your consent, we may share:

Anonymized usage data for analytics
Perk redemption information with participating businesses

7.4 For Legal Reasons

We may disclose information:

To comply with legal obligations
To protect our rights, privacy, safety, or property
To respond to lawful requests from public authorities
In connection with a merger, acquisition, or sale of assets

8. Your Privacy Rights

You have the right to:

Access: Request a copy of your personal data
Correction: Update or correct inaccurate information
Deletion: Request deletion of your account and data
Portability: Export your data in a portable format
Opt-Out: Opt out of marketing communications
Withdraw Consent: Withdraw consent for optional data processing

How to Exercise Your Rights

In-App: Use Privacy & Security settings to manage your data
Data Export: Request a downloadable copy of your data
Account Deletion: Delete your account through settings
Contact Us: Email privacy@kordiave.com for assistance

9. Privacy Controls

kordi AVE provides granular privacy controls:

Profile Visibility

Everyone: Your profile is visible to all users
Friends Only: Only friends can see your full profile
Private: Minimal profile visibility

Location Sharing

Always: Location shared for all features
During Events Only: Location shared only during active events
Never: Location never shared

Data Sharing

Third-Party Sharing: Control anonymized data sharing with partners
Personalized Recommendations: Toggle AI-powered suggestions
Analytics: Choose whether to contribute usage data for improvements

10. Data Security

We implement bank-level technical and organizational measures to protect your data:

Encryption in transit: All data transmitted between your device and our servers uses TLS 1.3
Encryption at rest: All stored data is encrypted using AES-256
Secure authentication: Industry-standard authentication methods including OAuth 2.0
SOC 2 compliant infrastructure: Enterprise-grade, continuously monitored infrastructure
Regular security assessments: Ongoing vulnerability scanning and security reviews
Access controls and monitoring: Strict access policies with comprehensive audit logging
Incident response procedures: Documented procedures for rapid response to security events

While no method of transmission over the Internet is 100% secure, we employ the same encryption standards trusted by banks and healthcare providers to protect your information.

11. Data Retention

We retain your personal data:

Account Data: While your account is active and for a reasonable period afterward
Activity Data: As needed for the reliability score system and service features
Communications: As required for safety and legal compliance
Anonymized Data: May be retained indefinitely for analytics

Upon account deletion, we will delete or anonymize your personal data within 30 days, except where retention is required by law.

12. Children's Privacy

kordi AVE is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn we have collected information from a child under 16, we will delete it promptly.

Users between 16 and 18 must have parental or guardian consent for certain features.

13. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

Posting the new Privacy Policy in the app
Sending an email notification
Displaying a prominent notice in the Service

Your continued use after changes constitutes acceptance of the updated policy.

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

RALLYO CONCEPTS LLC
Email: privacy@kordiave.com
Support: support@kordiave.com
Legal: legal@kordiave.com

16. Additional Disclosures

California Residents (CCPA)

California residents have additional rights under the CCPA, including the right to know what personal information is collected and how it is used, the right to delete personal information, and the right to opt-out of the sale of personal information. kordi AVE does not sell personal information.

European Residents (GDPR)

If you are in the European Economic Area, you have rights under GDPR including access, rectification, erasure, restriction, portability, and objection. Our legal basis for processing includes consent, contract performance, and legitimate interests.

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